Online Retail Support Associate

Remote
Full Time
Entry Level

Join our team as an Online Retail Support Associate and help customers navigate their shopping experience!

What You’ll Do:

  • Support customers via phone, email, chat, and SMS
  • Assist with order tracking, refunds, and product selection
  • Upsell and cross-sell relevant products
  • Maintain customer records and improve service processes

What We’re Looking For:

  • 1 year of experience in customer service or e-commerce
  • Strong problem-solving and communication skills
  • Familiarity with Shopify and CRM tools
  • Sales-oriented mindset with great attention to detail
  • Ability to work efficiently in a remote setup

What We Offer:

  • $5/hour plus commissions and annual raises
  • Paid time off and health insurance
  • Performance-based incentives
  • Career growth in a fast-growing company

Apply today!

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